AI Front Desk · Med Spa

AI Front Desk for Med Spas That Runs Every Channel

One AI across voice, chat, SMS, email, and booking — with a shared memory of every patient interaction. A caller who SMS'd yesterday, chats today, and phones tomorrow is the same person. The front desk works weekends, after hours, in Spanish, and never puts a prospect on hold.

Book Demo → See pricing

The Problem

Your front desk uses 5 tools. Your patient uses 1.

Without a Unified Front Desk

A prospect calls — gets voicemail. Tries the website chat — bot doesn't know who they are. Emails — auto-reply. Five tools, five silos, no shared memory. The patient feels like they're being passed around.

With GlowFlow

Same prospect. AI greets them by name on chat. Recognizes they just SMS'd about filler. Books the consult their front desk would've scheduled tomorrow. Hands off to a human only when it matters.

How It Works

From channels to one brain in one week

01
Unify your channels
Voice, SMS, chat, email, and booking feed into one AI. We instrument your existing numbers, web widgets, and inbox.
02
Train on your clinic
Treatments, hours, FAQs, deposit policy, brand voice. AEs help during first run — typically a half-day of your operations lead's time.
03
Go live across channels
All channels live simultaneously. Every interaction captured in a unified timeline. Full transcripts in your dashboard.
04
Tune weekly
We flag coaching moments and unanswered intents. Your team refines prompts; AEs run weekly QA on the first month.

What You Get

The full front desk — not a single bot

🔗
Shared patient memory
Every channel shares context. SMS today, phone tomorrow, email Friday — the AI remembers. No "who is this?" friction.
🌎
Multilingual
English + Spanish out of the box; 30+ languages on request. Useful in markets with significant Spanish-speaking patient volume.
🎙️
Call recording + transcription
Every conversation captured, transcribed, searchable. Coaching moments flagged automatically for QA.
👥
Human handoff
Recognizes complaints, refunds, and high-value asks. Escalates with full context — your team picks up already briefed.
🔌
Calendar + payments wired
Google / iCloud calendars, Stripe deposits, Twilio/SignalWire SMS routing. No engineering needed.
📊
Channel-level analytics
Performance per channel. Identify which channels convert, which leak, where to double ad spend or pull back.
Founding Customer Program · Q3 2026

Social Proof

Front desks that never sleep

12 med spa clinics are piloting AI front desk through our Founding Customer Program. Below: how unified-channel handling changed their day.

"A patient texted Saturday, chatted Sunday, called Monday — booked Monday evening. The AI knew the whole story. She never had to repeat herself. That alone is worth the monthly fee."

Founding Customer · Glow Aesthetics, Phoenix

"40% of our volume is in Spanish. The front desk handles it. Our team only gets pulled in for English escalations that need diplomacy."

Founding Customer · Latina Med Spa, Dallas

"Call recording is a hidden gem. We use flagged coaching moments to train both the AI prompts AND our human staff. Our team's handle time dropped 22% in month two."

Founding Customer · Aesthetic Lab, Seattle

Founding Customer spots limited — 12 med spas Q3 2026.

FAQ

Real questions from med spa owners

How is the AI front desk different from the AI receptionist?+
The AI receptionist focuses on inbound phone calls and chats. The AI front desk is broader — it covers voice + chat + SMS + email + booking as one coordinated system, with a shared memory of every interaction a patient has had.
Can the AI hand off to my real front desk team?+
Yes. The AI keeps a shared transcript across every channel. When it recognizes a high-value interaction, a complaint, an explicit human request, or a treatment outside its scope, it routes to your team with full context.
Does it support languages other than English?+
Yes. The AI front desk ships English + Spanish out of the box and supports 30+ additional languages on request. The AI handles the conversation natively and only escalates if your team speaks the language.
Are calls recorded? Can my team review them?+
Yes — every call is recorded and transcribed, with caller permission disclosed at the start. Recordings sit in your admin dashboard with searchable transcripts, sentiment tags, and coaching-moment flags for QA.
What integrations does the front desk have?+
Calendar (Google + iCloud), Stripe (deposits + payments), Twilio/SignalWire (SMS + voice routing), and our own analytics + CRM. Zapier-tier integrations are available on the Pro plan.
Can the front desk book appointments and process payments?+
Yes. Slot lookup, deposit capture, confirmation, and routing to your calendar all happen in the same conversation. The AI takes a card over the phone through Stripe, sends a payment link over SMS, or walks the patient through the online booking flow.
How long does it take to set up?+
Most med spas go live in one business day. Days 2–7 are tuning: refining prompts against your first real calls, wiring calendar, customizing booking flow.

Pillar Features

Pair this with

AI receptionist → Missed-call text-back → Lead recovery → Automated booking →
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Run every channel. Book every prospect.

Unified AI front desk for voice, chat, SMS, email, and booking. 14-day free trial. No setup fee.

Book Demo → Start Free Trial

Plans from $297/mo · Multilingual · Recording + transcription included